You might have placed a pre-order. When you select your shoe style and size in our online shop, there are two options: "In stock (immediate shipment)" and "PRE-ORDER - Will ship between XXXX and XXXX date".
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That is a service we provide for customers whose needed size is not in stock in our warehouse in Arizona. Pre-order shoes are being specially ordered from our factory in Switzerland. That takes normally between 3-4 weeks.
Pre-orders are a common practice in retail and wholesale. It is simply the act of purchasing a product that has not yet been released, produced, or received. It allows our customers to order shoes that might not have been restocked otherwise and we are happy to be able to offer this service.
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