Is there a warranty or guarantee?

kybun USA LLC warranty provisions

kybun USA LLC offers a warranty on all production-related faults within the legally stipulated warranty period of 12 months. The warranty period begins with purchase/receipt of the product.

We would like to point out that a valid proof of purchase is required for a reclamation/claim on a warranty payment.

The warranty payment will be made according to kybun USA LLC’s returns management, which will take into account the wear-related deterioration and aging of the product with respect to its expected longevity. Warranty claims are restricted to replacement deliveries, partial price reductions and no-cost correction of damage. Any defects that are deemed repairable after a thorough assessment will be corrected by our shoemaker. If a defect is irreparable, you will receive a replacement or a partial discount. kybun USA LLC will decide on warranty claims in accordance with its guidelines and at its own discretion. Warranty claims will be invalid if the damage occurred as a result of improper use.

Claim procedure

kybun USA LLC recommends that claims on products are to be reported at the kybun retail partner where you purchased your kybun shoes or mat. If you discover a defect, you should contact the retail outlet directly. Our partners will be happy to address your questions and problems. If you purchased your kybun shoes or mat on this website, then this is your retail partner.

What is a production fault?

The term ‘production fault’ refers to faults in individual products and not entire production lines.

What constitutes wear and tear?

Shoes are consumables. All materials are subject to wear and tear. After a year of wear, any defects that arise can no longer be considered to be related to manufacturing. There are many factors that influence the wear and tear of materials. Normal wear and tear are excluded from any warranty claim.

The kybun mat is an article of daily use. After a year of use, defects that arise can no longer be considered to be related to manufacturing. There are many factors that influence the wear and tear of materials. Normal wear and tear are excluded from any warranty claim.

What constitutes a usage error?

We consider a usage error (use that does not correspond to the product’s intended purpose) to be improper use (such as the use of the kybun mat in shoes with heels) or improper care (use of abrasive care or cleaning product). Usage errors are excluded from any warranty claim.